Objetology

shipping & returns

 

shipping: 

– we ship our items worldwide.

– the shipping cost is not included in the item price, you can enquire it by email.

– the delivery of objects or lamps (excl. chandeliers and floor lamps) takes around 1-2 weeks.

– these items are delivered front door.

– the delivery of furniture, chandeliers and floor lamps, takes around 3-5 weeks.

– these items are delivered ground front door.

– due to the Covid-19 situation, delay on deliveries may happen.

– after Brexit, delay on deliveries to UK may happen.

– for sales outside the european union, customs and/or taxes, if any, are not included, and the customer will be in charge for their payment and management.

– we don’t accept order cancellations once the shipment is booked and arranged and/or once the items have been already dispatched.

– we don’t accept rejection on delivery, the buyer should always accept the delivery.

– in case of breakage, damage or any other incident during transport and/or delivery, this must be communicated via email within 24h after delivery of the item.

– after 24 hours after delivery, claims for breakage, damage or due to any other incident are not accepted.

– for custom orders, the shipping conditions will be specified in each case.

 

returns: 

– returns accepted within 14 calendar days of delivery.

– is mandatory to inform us about the return via email before shipping back the item.

– within 24 hours after your email we will inform you about the instruction to follow and only then you can return the item.

– we don’t accept returns if the steps above are not followed.

– the cost and management of the return are buyer’s responsibility.

– the items should be returned in the same condition that when they were sent, otherwise we don’t accept the return.

– once we receive the items in our storage, the total amount of the purchase will be paid back to the buyer: price of the item plus shipping cost.

– if the buyer decides that the delivery has to be done later than the usual shipping time, the conditions will be specified in each case.

– we don’t accept returns of purchases by order, as long as they comply with the agreement.