shipping & returns
– we ship our items worldwide.
– the shipping cost is not included in the item price, you can enquire it by email.
– the delivery of objects or lamps (excl. chandeliers and floor lamps) takes around 1-2 weeks.
– these items are delivered front door.
– the delivery of furniture, chandeliers and floor lamps, takes around 3-5 weeks.
– these items are delivered ground front door.
– due to the Covid-19 situation, delay on deliveries may happen.
– after Brexit, delay on deliveries to UK may happen.
– for sales outside the european union, customs and/or taxes, if any, are not included, and the customer will be in charge for their payment and management.
– we don’t accept order cancellations once the shipment is booked and arranged and/or once the items have been already dispatched.
– we don’t accept rejection on delivery, the buyer should always accept the delivery.
– in case of breakage, damage or any other incident during transport and/or delivery, this must be communicated via email within 24h after delivery of the item.
– after 24 hours after delivery, claims for breakage, damage or due to any other incident are not accepted.
– for custom orders, the shipping conditions will be specified in each case.
– returns accepted within 14 calendar days of delivery.
– is mandatory to inform us about the return via email before shipping back the item.
– within 24 hours after your email we will inform you about the instruction to follow and only then you can return the item.
– we don’t accept returns if the steps above are not followed.
– the cost and management of the return are buyer’s responsibility.
– the items should be returned in the same condition that when they were sent, otherwise we don’t accept the return.
– once we receive the items in our storage, the total amount of the purchase will be paid back to the buyer: price of the item plus shipping cost.
– if the buyer decides that the delivery has to be done later than the usual shipping time, the conditions will be specified in each case.
– we don’t accept returns of purchases by order, as long as they comply with the agreement.